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Returns & Exchanges
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Returns & Exchanges

Here at Skip’s, we stand behind everything we sell. We understand that sometimes, purchases don’t work out.

Please note: Our return policies vary depending on the place of purchase. We have a return policy for online purchases, and a separate return policy for in-store purchases. We have included both of these policies below.

Start your return

Online Return & Exchange Policy

Online Return Policy

If you’re not satisfied with your online purchase, you are able to return unused and undamaged items in their original packaging during the return window. Our online return window is 30 days from our team’s fulfillment of the order.

Purchases made November 1 through December 31 have an extended return period of 90 days from the date purchased. All other terms and conditions of our Return and Exchange Policy apply.

Exceptions to Online Return Policy

Returned products that are not in the condition you received them may not be accepted, or may incur a restocking fee. If applicable, the restocking fee will be taken out of your refund. Evaluation of the condition of your items is up to our discretion. And please note, once you have shipped your item to us, we cannot return it for any reason.

Here’s some more information on these exceptions.

Used, Worn, or Washed Items

Items that have been used, including those that show ordinary wear and tear, will not be accepted. This includes boots with scratched outer soles, scuffs, or any other visible signs of use. We strongly recommend trying on new boots on carpet to avoid scratching or scuffing the outer soles.

Additionally, we will not accept items that have been washed.

Damaged Items

We will not accept the return of products damaged due to negligence, abuse, accidents, or improper use.

Original Packaging Missing or Damaged

Items must be in their original, undamaged packaging. If your items came with a shoe/boot box, the box must also be returned and undamaged.

Items Missing Tags

All items returned must still have their original tags on, if applicable.

Items Damaged or Lost During Return Shipping

If returned merchandise is damaged during shipping due to improper packaging, it is your responsibility to pay the costs associated with repairs. We recommend that you take your time to carefully package returns to avoid any additional costs.

We are not responsible for return packages lost in transit.

Items Marked as Final Sale

We will not accept the return of items that have been marked as “Final Sale”.

Return Instructions

Online Returns by Mail

With a Prepaid Return Label

  1. The mail-in return process can be started online. You’ll need your order number and shipping zip code, and a shipping label will be generated for you. Return Order

    Please note: $10.00 will be deducted from your refund to cover return shipping when your return is mailed using the prepaid shipping label provided (one order per label).

  2. Print out the shipping label and tape it to the outside of the shipping box. Do not tape the label to the shoe/boot box.
  3. You can drop the package off at a nearby USPS location or schedule an at-home pickup by visiting USPS.com.

Without a Prepaid Return Label

To return products with your own shipping label:

  1. Email support@skipsboots.com to inform us about your return. Please include your name, order number, and the items you wish to return.
  2. Write “Returns” on the outside of your package.
  3. Skipsboots.com Returns Department
    Order #_______________.
    1900 W International Speedway Blvd
    Suite 400
    Daytona Beach, FL 32114 USA

  4. Send your package using a carrier that can provide tracking and insurance.

Online Returns In-Store

If you live nearby, you can return your unused items purchased online to one of our store locations. Be sure to bring your item with its original product packaging and tags (if applicable), as well as proof of purchase.

Refunds and Exchanges

Refunds and Exchanges

Refunds and exchanges are simple, but the process varies depending on how you paid for the item.

See Exceptions to Online Return Policy to make sure your items are eligible for return.

Refunds

After inspection, refunds will be issued to the original form of payment used in your order.

Refunds to Credit/Debit Card

Once a refund has been issued, you may not see it immediately in your bank account. The time it takes for funds to be made available is dependent on your financial institution.

Exchanges

Online Exchanges by Mail

Unfortunately, we are not able to offer direct exchanges by mail. If you’d like to replace an item, you will need to follow our return by mail process and then purchase the new product in a separate transaction.

  1. Place your new order online.
  2. Follow our return by mail instructions to return your original item.
  3. Before shipping out your return, write the order number for the replacement and state that this is an exchange on the packing slip.

Please note: Orders under $79 do not qualify for free standard shipping. If you pay for standard shipping as part of your exchange, we will reimburse you for shipping when we receive your returned item. Expedited or enhanced shipping will not be reimbursed.

Online Exchanges In-Store

If you live nearby, you can bring your unused items purchased online to one of our store locations. Be sure to bring your item with its original product packaging and tags (if applicable), as well as proof of purchase.

Your items will be inspected upon arrival. If they are eligible for return, our store associates will assist you with your exchange or help you order a replacement item online.

Online Return Policy FAQ

Online Return Policy FAQ

How will I know my mail-in return has arrived back to Skips?

We will email you once we have received your return. Your items will then be inspected.

How soon will I receive my refund?

All returned items go through an inspection process. Please allow 2-3 business days after arrival for inspection. After inspection, if applicable, we will notify you via email and issue a refund to your original payment method. Your financial institution determines how quickly these funds will be available to you.

What qualifies as proof of purchase?

We will need to reference your order number, which can be found in your order confirmation email.

My item has a manufacturer defect. What should I do?

If you feel that your product is eligible for a warranty evaluation by the manufacturer due to a defect in its materials or workmanship, contact us at support@skipsboots.com or 888-922-BOOT (2668).

In-Store Purchases

In-Store Return Policy

If you’re not satisfied with your in-store purchase, you are able to return unused and undamaged items in their original packaging during the return window. Our in-store return window is within 21 days of purchase. Your receipt must be provided.

Exceptions to In-Store Return Policy

Returned items may not be accepted if they are not in their original condition. We reserve the right to make this determination.

Here’s some more information about items that will not be accepted.

Used, Worn, or Washed Items

Items that have been used, including those that show ordinary wear and tear, will not be accepted. This includes boots with scratched outer soles, scuffs, or any other visible signs of use. We strongly recommend trying on new boots on carpet to avoid scratching or scuffing the outer soles.

Additionally, we will not accept items that have been washed.

Damaged Items

We will not accept the return of products damaged due to negligence, abuse, accidents, or improper use.

Original Packaging Missing or Damaged

Items must be in their original, undamaged packaging. If your items came with a shoe/boot box, the box must also be returned and undamaged.

Items Missing Tags

All items returned must still have their original tags on, if applicable.

Items Marked as Final Sale

We will not accept the return of items that have been marked as “Final Sale”.

Items Without a Receipt

All returned items must be accompanied by a valid receipt.

Gift Cards and Store Credits

Once created, gift cards and store credits cannot be refunded.

Gift Purchases

Gift purchases must be accompanied by a gift receipt. Gift purchases are only eligible for store credit.

Return Instructions

Please return your unused items to one of our store locations within the 21-day return window. Be sure to bring your item with its original product packaging and tags (if applicable), as well as your valid receipt.

Refunds and Exchanges

Refunds and exchanges are simple, but the process varies depending on how you paid for the item.

See Exceptions to In-Store Return Policy to make sure your items are eligible for return.

Refunds

After inspection, refunds for accepted items will be issued to the original form of payment used in your order.

Refunds to Credit/Debit Card

Once a refund has been issued, you may not see it immediately in your bank account. The time it takes for funds to be made available is dependent on your financial institution.

Refunds to Afterpay

Please visit the Afterpay Website for information.

In-Store Exchanges

Please return your unused items to one of our store locations within the 21-day return window. Be sure to bring your item with its original product packaging and tags (if applicable), as well as your valid receipt.

Your items will be inspected upon arrival. If they are eligible for return, our store associates will assist you with your exchange or help you order a replacement item online.

In-Store Return Policy FAQ

My item has a manufacturer warranty. How do I get a replacement?

Items purchased at one of our Skip’s locations, with a valid receipt, can be exchanged for like merchandise under the manufacturer’s warranty. Warranty coverage does not cover extensive wear or damage to items and only covers manufactured defects. Warranties are voided by damage and extensive wear.

I no longer have my receipt. Can I return my items?

Unfortunately, we can only accept items that are accompanied by a valid receipt.

Can I return an item by mail that was purchased in-store?

We prefer that you bring your items into one of our store locations for return. If this is not possible for you, please contact us at support@skipsboots.com or 888-922-BOOT (2668).

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Frequently Asked Questions

Ten frequently asked questions at Skip's.

Answers

1. When will my order ship?

At Skip's we normally will have the order ready for shipment within within 1 business day, but it may take longer due to inventory fluctuations. For standard shipping, you should receive your order within 1-7 business days. Expedited orders will be processed the same business day if made before 1:00 pm EST. Orders placed after the 1:00 pm cutoff will be processed the following business day. Orders place on Friday after the cutoff time will be processed the next business day; normally Monday. Deliveries are made Monday through Friday, excluding holidays. Orders placed on holidays are processed the next business day following the holiday. SkipsBoots.com observes the following holidays: New Year's, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas.

2. What payment methods does Skip's accept?

We currently accept Visa, MasterCard, Discover, American Express, Amazon Pay, AfterPay, Shop Pay, Google Pay, and PayPal for all orders.

3. When will my card be charged?

Your payment is processed immediately upon order placement. This not only ensures payment, but also protects cardholders, as we have a security and fraud protection process enabled for your benefit.

4. How do I track my order?

If you are a member, you may visit www.skipsboots.com/account and log in. If you are an unregistereed user or checked out as a guest, you can still view your order information in the email that is sent to you after you place your order. The email is sent to the email address used to place the order.

5. How do I change or cancel my order?

To change or cancel your order, call us at 386.255.0455 ext. 108, or send us an email at support@skipsboots.com. Please contact us immediately, as once an order moves into our shipping process, it may not be possible to make a change. You may submit a request for a cancellation or an order change at www.skipsboots.com/pages/contact-us.

6. How do I use a gift, discount, code?

If you have a Skipsboots.com gift code or discount code, you can enter the code(s) during checkout by clicking "Gift card or discount code". The amount will deduct from your subtotal and your order total will update immediately.

7. Is shopping at Skip's secure?

Yes, shopping at SkipsBoots.com is safe, and certified Level 1 PCI DSS compliant. We are very serious about your user information. The SkipsBoots.com Safe Shopping Guarantee backs every credit card purchase you make at SkipsBoots.com, and our site is protected by SSL encryption technology.

8. How much does shipping cost?

For items over $79 that ship from Skip's to locations in the contiguous United States, shipping is FREE.

9. How do I return something?

If you’re not satisfied with your online purchase, you are able to return unused and undamaged items in their original packaging during the return window. Our online return window is 30 days from our team’s fulfillment of the order. Click here to view our return/exchange policy and for more information.

10. Are prices on skipsboots.com different than the retail stores?

SkipsBoots.com prices sometimes do differ from pricing in our retail store. Our Internet prices are occasionally different from the prices in our retail stores. This happens primarily for the following reasons 1) Our operating costs are lower online, therefore we would like to pass the savings on to our online customers as often as possible. 2) Like other retailers, we sometimes offer exclusive online sales, valid only online and for limited times only.

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Order Help

Information to change, cancel, or get an update on the status of your order.

Orders

Order Changes

To make changes to your order, send us an email at support@skipsboots.com or call us at 386.255.0455 ext. 3.

Canceling an Order

You are able to cancel or make changes to your order at any time before your order has been processed. To cancel your order, call us at 1-888-922-BOOT (2668) ext. 108. Please contact us immediately, as once an order moves into our shipping process, it may not be possible to make a change. You may submit a request for a cancellation or an order change at www.skipsboots.com/pages/contact

Order Confirmation

Once we receive your order, you will receive an email confirmation within minutes. If not, call us at 386.255.0455 ext. 108 before placing another order for the same merchandise.

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Size Charts

Size charts for men, women, and kids.

Women's Boots

US Inches EU UK
5 8.625 35 2.5
5.5 8.875 35.5 3
6 9 36 3.5
6.5 9.125 37 4
7 9.25 37.5 4.5
7.5 9.375 38.5 5
8 9.5 39 5.5
8.5 9.625 39.5 6
9 9.875 40 6.5
9.5 10 40.5 7
10 10.25 41 7.5
11 10.5 43 8.5

Men's Boots

US INCHES EU UK
7 9.625 40 6
7.5 9.75 40.5 6.5
8 10 41 7
8.5 10.25 41.5 7.5
9 10.5 42 8
9.5 10.625 43 8.5
10 10.75 43.5 9
10.5 11 44 9.5
11 11.25 45 10
11.5 11.375 45.5 10.5
12 11.5 46 11
12.5 11.75 46.5 11.5
13 12 47 12

Kid's Boots

US EU UK Inches AGE (APROX)
0.5 16 0 3.25 0-12 months
1 16 0.5 3.5 0-12 months
1.5 17 1 3.625 0-12 months
2 17 1 3.75 0-12 months
2.5 18 1.5 4 0-12 months
3 18 2 4.125 0-12 months
3.5 19 2.5 4.25 0-12 months
4 19 3 4.5 0-12 months
4.5 20 3.5 4.625 0-12 months
5 20 4 4.75 0-12 months
5.5 21 4.5 5 1-5 years
6 22 5 5.125 1-5 years
6.5 22 5.5 5.25 1-5 years
7 23 6 5.5 1-5 years
7.5 23 6.5 5.625 1-5 years
8 24 7 5.75 1-5 years
8.5 25 7.5 6 1-5 years
9 25 8 6.125 1-5 years
9.5 26 8.5 6.25 1-5 years
10 27 9 6.5 1-5 years
10.5 27 9.5 6.625 1-5 years
11 28 10 6.75 1-5 years
11.5 29 10.5 7 1-5 years
12 30 11 7.125 1-5 years
12.5 30 11.5 7.25 6-10 years
13 31 12 7.5 6-10 years
13.5 31 12.5 7.625 6-10 years
1 32 13 7.75 6-10 years
1.5 33 14 8 6-10 years
2 33 1 8.125 6-10 years
2.5 34 1.5 8.25 6-10 years
3 34 2 8.5 6-10 years
3.5 35 2.5 8.625 6-10 years
4 36 3 8.75 6-10 years
4.5 36 3.5 9 6-10 years
5 37 4 9.125 6-10 years
5.5 37 4.5 9.25 6-10 years
6 38 5 9.5 6-10 years
6.5 38 5.5 9.625 6-10 years
7 39 6 9.75 6-10 years
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Shipping & Handling

Information to change, cancel, or get an update on the status of your order.

Shipping Information

Shipping Method Estimated Arrival Date
Standard Shipping (Free)
Order should arrive between
and
Ground Shipping
Order should arrive between
and
Two-Day Shipping
One-Day Express Shipping
Florida Residents (Free)
Order should arrive between
and
When will my order ship?
How much does shiping cost?

Store Pickup

Free Skip's Store Pickup

  • When you buy online and pick up in store, there are zero shipping fees!
  • Pickup dates vary based on product availability. If an item is available for same day pickup, we'll let you know.
How to place an order for Skip's In-Store Pickup
  • Shop Online: During the checkout process, after filling in your "shipping address" Choose "pick up in store" from the checkout under shipping method from either our Daytona Beach or Osteen store.
  • Order by phone: Call 1-888-922-BOOT (2668)

Skip's is here for you.

Free, contactless Curbside Pickup is available at SkipsBoots.com, or by phone at 1-888-922-BOOT (2668). When your order is ready, call us to let us know you’re here, and we’ll bring your items out.

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Gift Cards

Gift Cards FAQ section

Giftcard FAQ

Can a gift card be used more than once?

Yes, as long as there is still a balance remaining on the card.

Can more than one gift card be used towards a purchase?

Yes

How do I check my balance?

The balance is displayed beside the gift card when applied to a cart during checkout. Customers can also check their balance by visiting the unique gift card link sent via email.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can I apply a discount code to my gift card purchase?

Most discount codes cannot be applied to gift cards. The exception is a product specific discount code where the product is a gift card.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

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AfterPay

Shop now. Pay later. Always interest-free.

Get what you want today, pay it in four payments, always interest-free.

AfterPay FAQ

How do I use Installments by Afterpay?

Shop skipsboots.com and add items to your cart and checkout as normal. Choose Afterpay as your payment method at checkout. First-time customers will need to register with Afterpay and provide payment details, and returning customers simply log in to make their purchase.

Where can I find more information on Afterpay?

For more information on Afterpay, visit the Afterpay Website for a comprehensive list of FAQs, terms, Purchase Payment Agreement as well as Afterpay’s Privacy Policy. If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found Here.

You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license. © 2020 Afterpay

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