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Returns & Exchanges
FAQ
Order Help
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Shipping & Handling
Gift Cards

Returns & Exchanges

We understand that not every purchase works out, and sometimes returns and exchanges are necessary.

Online Return & Exchange Policy

To start a return or exchange, simply head to returns.skipsboots.com

Return Policy

We are happy to accept returns for your new, unworn products (i.e., original tags, unwashed, no scuffs on the soles of boots) within 30 days of receipt for a full refund, minus $10 for the pre-paid return shipping label (waived on exchanges). Returned products that are either worn or not in their original packaging may not be accepted or else incur a restocking fee. If you're buying boots, we encourage you to try them on carpet to avoid scratching the outsoles. We will not accept the return of products damaged due to negligence or abuse.

  • New, unworn product must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
  • Used and undamaged products will be issued store credit in the form of a Skip’s Gift Card. We will not accept the return of products damaged due to negligence or abuse.

Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

If you feel that your product is eligible for a warranty evaluation by the manufacturer due to a defect in its materials or workmanship, contact us at support@skipsboots.com or 888-922-BOOT (2668).

Return Shipping

To make shipping a return even easier, we offer a flat-rate $10 USPS shipping label - this fee will be waived for exchanges. To get your label head over to returns.skipsboots.com/. Print your label, tape it to the outside of your return package, and either drop it off at a USPS store at your convenience or you can schedule a package pickup by visiting usps.com/. The $10 fee for the label will be deducted from the refund or store credit issued on your return.

Exchanges

Skip’s will gladly pay the shipping expense to send you a replacement item. Use our prepaid return label to exchange your item, and we will waive the flat-rate $10 shipping fee.

Without a Prepaid Label

To return products without a $10 USPS label:

To return products with your own shipping label:
  • Email support@skipsboots.com about your return
  • Write Returns on the outside of your package.
  • Ship your return to this address:
    Skipsboots.com Returns Department
    Order #_______________.
    1900 W. International Spdwy Blvd #400
    Daytona Beach, FL 32114 USA

It takes 2-3 business days to process a return after it arrives at our store. You’ll receive an email confirmation when your return is received.

For the holiday season, all orders placed from now until 12/25/20 are eligible for extended returns and exchanges through 1/25/21

Please see our Returns Instructions for complete guidelines on how to return your order.

Limited Warranty

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. Many of our items also have a separate warranty from the manufacturer, and you can also return any of those items that don’t meet the manufacturer's warranty.

Return Instructions

We are happy to accept returns for your new, unworn products (i.e., original tags, unwashed, no scuffs on the soles of boots) within 30 days of receipt for a full refund, minus $10 for the pre-paid return shipping label (waived on exchanges), all you need to do is the following:

  1. Head to returns.skipsboots.com/ and enter your order number and shipping zip code. Your order number can be found your order receipt/packing slip.
  2. Print your pre-paid shipping label from the returns portal and use it to send the product(s) back to us in their original packaging.
  3. You'll get emailed as soon as your return/exchange has been processed. Please allow 2-3 business days for online returns to be processed and/or shipped.

How to return to a store

Bring your item with its original product packaging and tags (if available) and proof of purchase to the customer service desk for return or exchange.

How to return by mail

Follow these four steps:

  1. Pack the item securely and include the original product packaging and tags if available. (Hint: If you cover all existing shipping labels, you can reuse the bag or box your order came in.)
  2. Include proof of purchase (invoice, store receipt) plus your name, address, email, phone number and a brief description of why you’re returning the item.
  3. Attach the return shipping label from your invoice, or address your package to:
    Skipsboots.com Returns Department
    Order #_______________.
    1900 W. International Spdwy Blvd #400
    Daytona Beach, FL 32114 USA
  4. Send your package using a carrier that can provide tracking and insurance. Skip's is not responsible for items lost or damaged in transit.

How will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Frequently Asked Questions

Ten frequently asked questions at Skip's.

Answers

1. When will my order ship?

At Skip's we normally will have the order ready for shipment within within 1 business day, but it may take longer due to inventory fluctuations. For standard shipping, you should receive your order within 1-7 business days. Expedited orders will be processed the same business day if made before 1:00 pm EST. Orders placed after the 1:00 pm cutoff will be processed the following business day. Orders place on Friday after the cutoff time will be processed the next business day; normally Monday. Deliveries are made Monday through Friday, excluding holidays. Orders placed on holidays are processed the next business day following the holiday. SkipsBoots.com observes the following holidays: New Year's, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas.

2. What payment methods does Skip's accept?

We currently accept Visa, MasterCard, Discover, American Express, and PayPal for all orders.

3. When will my card be charged?

Your payment is processed immediately upon order placement. This not only ensures payment, but also protects cardholders, as we have a security and fraud protection process enabled for your benefit.

4. How do I track my order?

If you are a member, you may visit www.skipsboots.com/account and log in. If you are an unregistereed user or checked out as a guest, you can still view your order information in the email that is sent to you after you place your order. The email is sent to the email address used to place the order.

5. How do I change or cancel my order?

To change or cancel your order, call us at 386.255.0455 ext. 108, or send us an email at support@skipsboots.com. Please contact us immediately, as once an order moves into our shipping process, it may not be possible to make a change. You may submit a request for a cancellation or an order change at www.skipsboots.com/pages/contact-us.

6. How do I use a gift, discount, code?

If you have a Skipsboots.com gift code or discount code, you can enter the code(s) during checkout by clicking "Gift card or discount code". The amount will deduct from your subtotal and your order total will update immediately.

7. Is shopping at Skip's secure?

Yes, shopping at SkipsBoots.com is safe, and certified Level 1 PCI DSS compliant. We are very serious about your user information. The SkipsBoots.com Safe Shopping Guarantee backs every credit card purchase you make at SkipsBoots.com, and our site is protected by SSL encryption technology.

8. How much does shipping cost?

For items over $79 that ship from Skip's to locations in the contiguous United States, shipping is FREE.

9. How do I return something?

If you are not 100% satisfied with your purchase, you may return it to us for an exchange or a full refund within 30 days of purchase. Click here to view our return/exchange policy and for more information.

10. Are prices on skipsboots.com different than the retail stores?

SkipsBoots.com prices sometimes do differ from pricing in our retail store. Our Internet prices are occasionally different from the prices in our retail stores. This happens primarily for the following reasons 1) Our operating costs are lower online, therefore we would like to pass the savings on to our online customers as often as possible. 2) Like other retailers, we sometimes offer exclusive online sales, valid only online and for limited times only.

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Order Help

Information to change, cancel, or get an update on the status of your order.

Orders

Order Changes

To make changes to your order, send us an email at support@skipsboots.com or call us at 386.255.0455 ext. 3.

Canceling an Order

You are able to cancel or make changes to your order at any time before your order has been processed. To cancel your order, call us at 1-888-922-BOOT (2668) ext. 108. Please contact us immediately, as once an order moves into our shipping process, it may not be possible to make a change. You may submit a request for a cancellation or an order change at www.skipsboots.com/pages/contact

Order Confirmation

Once we receive your order, you will receive an email confirmation within minutes. If not, call us at 386.255.0455 ext. 108 before placing another order for the same merchandise.

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Size Charts

Size charts for men, women, and kids.

Women's Boots

US Inches EU UK
5 8.625 35 2.5
5.5 8.875 35.5 3
6 9 36 3.5
6.5 9.125 37 4
7 9.25 37.5 4.5
7.5 9.375 38.5 5
8 9.5 39 5.5
8.5 9.625 39.5 6
9 9.875 40 6.5
9.5 10 40.5 7
10 10.25 41 7.5
11 10.5 43 8.5

Men's Boots

US INCHES EU UK
7 9.625 40 6
7.5 9.75 40.5 6.5
8 10 41 7
8.5 10.25 41.5 7.5
9 10.5 42 8
9.5 10.625 43 8.5
10 10.75 43.5 9
10.5 11 44 9.5
11 11.25 45 10
11.5 11.375 45.5 10.5
12 11.5 46 11
12.5 11.75 46.5 11.5
13 12 47 12

Kid's Boots

US EU UK Inches AGE (APROX)
0.5 16 0 3.25 0-12 months
1 16 0.5 3.5 0-12 months
1.5 17 1 3.625 0-12 months
2 17 1 3.75 0-12 months
2.5 18 1.5 4 0-12 months
3 18 2 4.125 0-12 months
3.5 19 2.5 4.25 0-12 months
4 19 3 4.5 0-12 months
4.5 20 3.5 4.625 0-12 months
5 20 4 4.75 0-12 months
5.5 21 4.5 5 1-5 years
6 22 5 5.125 1-5 years
6.5 22 5.5 5.25 1-5 years
7 23 6 5.5 1-5 years
7.5 23 6.5 5.625 1-5 years
8 24 7 5.75 1-5 years
8.5 25 7.5 6 1-5 years
9 25 8 6.125 1-5 years
9.5 26 8.5 6.25 1-5 years
10 27 9 6.5 1-5 years
10.5 27 9.5 6.625 1-5 years
11 28 10 6.75 1-5 years
11.5 29 10.5 7 1-5 years
12 30 11 7.125 1-5 years
12.5 30 11.5 7.25 6-10 years
13 31 12 7.5 6-10 years
13.5 31 12.5 7.625 6-10 years
1 32 13 7.75 6-10 years
1.5 33 14 8 6-10 years
2 33 1 8.125 6-10 years
2.5 34 1.5 8.25 6-10 years
3 34 2 8.5 6-10 years
3.5 35 2.5 8.625 6-10 years
4 36 3 8.75 6-10 years
4.5 36 3.5 9 6-10 years
5 37 4 9.125 6-10 years
5.5 37 4.5 9.25 6-10 years
6 38 5 9.5 6-10 years
6.5 38 5.5 9.625 6-10 years
7 39 6 9.75 6-10 years
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Shipping & Handling

Information to change, cancel, or get an update on the status of your order.

Shipping Information

Shipping Method Estimated Arrival Date
Standard Shipping (Free)
Order should arrive between
and
Ground Shipping
Order should arrive between
and
Two-Day Shipping
One-Day Express Shipping
Florida Residents (Free)
Order should arrive between
and
When will my order ship?
How much does shiping cost?

Store Pickup

Free Skip's Store Pickup

  • When you buy online and pick up in store, there are zero shipping fees!
  • Pickup dates vary based on product availability. If an item is available for same day pickup, we'll let you know.
How to place an order for Skip's In-Store Pickup
  • Shop Online: During the checkout process, after filling in your "shipping address" Choose "pick up in store" from the checkout under shipping method from either our Daytona Beach or Osteen store.
  • Order by phone: Call 1-888-922-BOOT (2668)

Skip's is here for you.

Free, contactless Curbside Pickup is available at SkipsBoots.com, or by phone at 1-888-922-BOOT (2668). When your order is ready, call us to let us know you’re here, and we’ll bring your items out.

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Gift Cards

Gift Cards FAQ section

Giftcard FAQ

Can a gift card be used more than once?

Yes, as long as there is still a balance remaining on the card.

Can more than one gift card be used towards a purchase?

Yes

How do I check my balance?

The balance is displayed beside the gift card when applied to a cart during checkout. Customers can also check their balance by visiting the unique gift card link sent via email.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can I apply a discount code to my gift card purchase?

Most discount codes cannot be applied to gift cards. The exception is a product specific discount code where the product is a gift card.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

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AfterPay

Shop now. Pay later. Always interest-free.

Get what you want today, pay it in four payments, always interest-free.

AfterPay FAQ

How do I use Installments by Afterpay?

Shop skipsboots.com and add items to your cart and checkout as normal. Choose Afterpay as your payment method at checkout. First-time customers will need to register with Afterpay and provide payment details, and returning customers simply log in to make their purchase.

Where can I find more information on Afterpay?

For more information on Afterpay, visit the Afterpay Website for a comprehensive list of FAQs, terms, Purchase Payment Agreement as well as Afterpay’s Privacy Policy. If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found Here.

You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license. © 2020 Afterpay

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