Customer Service

Click on the links below for more information

-Your Account
- Order Information
- Order Status/Shipping Tracking Information
- Return/Exchange Policy
- 30 Day Comfort Guarantee/Warranty Info
- Boot Fit Guide/Boot Sizing
- Product Care
- VIP Contest & Coupons - Store Locator
- Privacy/Security Policy
- F.A.Q.’s

Click here to log into your account

[Back To Top] [Home]

How to Order

To place an order, click “Add to cart” after selecting any product. You may be prompted to setup your account during the order process if you are a first time customer.
Adding an item to your order is as simple as selecting another item and simply clicking “Add to cart.”
Changing or canceling an order is easy. Simply click on the “Shopping Cart” and either delete items from your order by clicking on “Remove Items” or change the quantity on your order to zero. Then “Update” your cart.

Volume Orders

For volume orders, please email info@skipsboots.com for assistance with product availability, delivery times and costs.

International Orders

At this time we do not accept international orders. This is mainly due to International Customs issues. We cannot ensure that International Customers will receive their orders.

[Back To Top] [Home]

Order Status

After you place an online order, you will receive an E-mail message that will contain your order information and a link that you may use to determine the current status of your order.
When our Distribution Center ships your item, we will send another E-mail that informs you that your online purchase is on its way. Once your order ships, you may track your order on the order status page. To reach the order status page, select “My Account” and then select “View order history.”

Shipment Tracking

Once your order ships, it may take 48 hours before tracking information appears on the web site.

To track the status of a shipped order, use the link provided in your order confirmation or shipment notice. Alternatively, you may go to the Skipsboots.com home page, select "My Account" and then select "View order history".

If your order appears late, remember:

Credit card approval must be received prior to processing. Only credit cards issued by US banks are accepted for payment.
Packages are shipped from our distribution center Monday through Friday, excluding holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day). Orders placed on holidays are processed the next business day following the holiday.

All orders placed after 12:00 pm EST are processed the following day. All orders placed after 12:00 pm EST Friday are processed the next business day, usually on Monday. In the case of Monday Holidays (Memorial Day, Labor Day, or other Mondays which coincide with a Holiday) orders will be processed on Tuesday.
Deliveries are made Monday through Friday (no Saturday or Sunday deliveries), excluding holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day via UPS only. Orders placed on holidays are processed the next business day following the holiday.
Overnight orders (Next Day Air) placed Monday through Thursday after 12:00 pm EST are processed the following business day. All overnight orders placed after 12:00pm EST on Friday are processed the next business day; Monday (or Tuesday in the case of a Monday holiday). Note: Next Day Orders placed on Friday before 11:00am will not arrive until Monday (or Tuesday in the case of a holiday).

Shipping

Orders are shipped within 2 to 5 business days of in store items. Items being shipped from the manufacturer can take up to 10 days to ship. Some manufacturers do not drop ship to customers, so additional time is needed to for the items to reach us for shipment to the customer. If there is a problem with your order (more than 2 weeks for shipment) we will notify you by e-mail within 3 business days.

FREE SHIPPING WITHIN THE CONTINENTAL UNITED STATES WITH PURCHASE OF $100.00 OR MORE
*Orders from Alaska and Hawaii require a $25.00 shipping fee for ground deliveries.
We do not ship via USPS or to PO Box's.

Shipping Methods

UPS Next Day Air additional charge based on weight and location.
UPS Two Day Air additional charge based on weight and location.
UPS 3rd Day Air additional charge based on weight and location.
Ground(takes 3 to 12 business days) Free to the Contiguous 48 States.

[Back To Top] [Home]

Return/Exchange Policy

We understand that sometimes returns and exchanges are necessary. We want to make sure we process your return or exchange in a timely manner. Please follow the instructions below to ensure we have all your proper information.

1. Product must not show evidence of wear and the original tags must be attached.

2. Items must be returned within 60 days of receiving your order.

3. Returns or Exchanges lacking Return Authorization Form, click link below, will not be accepted by our returns warehouse and will be returned to the customer. Your confirmation number will be the same number as your order number. Regardless of where your original order was shipped from, please make sure you send your return to our:

All Returns must be sent to:
SkipsBoots.com
Atten: Returns Department
Order #________.
300 North State Road 415
Osteen, FL 32764

4. Original shipping and handling charges are non-refundable and exchanges may incur additional shipping charges. The shipping carrier you choose to return your package is your choice. Yet, we recommend you send back your package through a carrier such as UPS or FedEx that allows you to track your returning package.

5. Allow 2-4 weeks for your return or exchange to be processed. It may be sooner. As soon as your return or exchange is processed you will receive an email confirmation.

6. You may not return Internet purchases to one of our stores. Currently, the only way we can accept Internet returns is for you to ship the product directly back to our Returns Department C/O SkipsBoots.com, 300 North State Road 415, Osteen, FL 32764. Please also keep in mind that our inventory fluctuates rapidly and frequently sizes are not available.

For all other questions or concerns please send email to info@skipsboots.com or call us between 9:30 am – 4:30 pm EST M-F at 1-888-922-(BOOT)2668 ext. 22.

Return Authorization Form Link

[Back To Top] [Home]

“Work Boots Only”
Don’t fit?...Not Satisfied?...No Problem!!!

30 Day Wear and Compare Satisfaction Guarantee

For 30 days, you can wear your work boots, and if you are not completely satisfied, you can return them for an exchange or a full refund of the price of the boot.

To return boots with a comfort guarantee please click below on Return Authorization link to print out Pre-Authorized Return/Exchange Form. Fill it out completely and return with boots.

Warranty Information

Skip’s Boots warrants its boots to be free of defects in materials and workmanship. We do not warrant soles against wear, nor will we consider any claim when a boot is misused or abused in any way. Reasonable cleaning, conditioning and care are essential with all our boot products.

Boots that have been altered by painting, stretching, resoling, reheeling, cutting, adding zippers or any other alteration, prevent us from determining if the boots are defective in materials or workmanship and for this reason, cannot be considered for credit, repair or replacement.

If you feel you purchased a defective pair of boots and would like the boots to be inspected for possible defects in material or workmanship, we request you return them so that they can be inspected. Skip’s Boots will make every effort to process your return in a reasonable amount of time.

[Back To Top]

The Proper Fit of Western Boots

Generally, your boots should be the same size as your shoe size. When boots are fitted correctly, your feet should feel great. Remember that differences in leather, toe and heel styles can affect the way a boot fits. Determine what thickness of socks you generally wear and allow for the socks in the fitting process

TAKE A SEAT: It is much easier to pull on boots when seated. You will hear a soft “plop” when the foot drops into the boot. Now you must stand to determine proper fit.
FIND THE FOOTBALL: The ball of the foot should be the widest part of the boot’s outsole. When standing, the boot shank and arch of the foot should have matching curves.
MAKE ROOM FOR THE TOES: There are two tests to determine whether or not your boots have ample toe room. First run your finger over the smaller toes’ area to see if the toes touch softly again the leather. Make sure to be standing. If the smaller toes extend beyond the stitching line of the welt, or if the toes cause a bump, the boots are too short. Try a larger size.
INSTEP FIT: You can determine if your boots fit across the instep by taking the leather between your thumb and index finger and rubbing your thumb across the instep. If the boots are too loose, a large wrinkle will appear. A slight wrinkle means the boots fit properly.

Heel Slippage is normal and does not mean the boots are not fitted properly. After the boots have been worn and the outsole flexed a few times, heel slippage should stop, giving you a comfortable wearing boot.

[Back To Top] [Home]

Product Care

Lengthen the life of your boots and improve their appearance by following these easy steps:

1. Wipe Off Dust

Remember that leather is skin and will react the way skin does, so the most important thing you can do in caring for any piece of leather footwear is to KEEP IT FREE OF DUST. Dust will settle in the creases of boots and shoes. It acts like sandpaper; cutting at the finish with every step you take. Sooner or later, it will cut through not only the finish but the fiber itself and the leather will split. WIPE YOUR BOOTS OFTEN, not just before you shine them, but also every time you take them off. You don't need a special cloth or brush. Make it a habit to wipe them off with anything you have handy. You can't wipe boots too often.

2. Wash Off Loose Dirt

After you wipe them, clean your boots. You can use leather cleaner that cleans boots just as well as saddle soap or better and other time worn methods. What's more, this cleaner has an oil base and is good for the leather. Skip’s Boots has an All Purpose cleaner and conditioner to combine this step and the next.

3. Condition Your Boots

Leather conditioning is a lot like skin conditioning. You put in oils and conditioners to replace those that have dried up since the leather was originally tanned. Some leathers will need more than others. It needs to be done more often in dry climates or when leather is subjected to repeated dryings. If you shine your boots regularly, you don't have to use conditioner EVERY time you shine them. Try every other time. Apply the conditioner right after you clean them while the boots are still damp because moist leather absorbs more conditioner. Keep in mind, though, that the leather can only absorb so much. If you put too much on it, it just gets sticky and dull, a case of too much of a good thing. Skip’s Boots has an All Purpose cleaner and conditioner to combine this step and the next.

4. Apply A Coat of Boot Cream (Polish)

This is different from wash or liquid polish. It should match the color of the boot and should be rubbed into boots. Give the cream a few moments to dry and then brush or buff the boots to a shine. Skip’s Boots offers creams in a variety of colors.

Additional General Hints On The Care & Feeding of Boots

(Be sure & check a small area with each treatment suggested before you proceed to clean & condition your boots)

Many spots and marks on leather can be cleaned off with an ordinary pencil eraser. This is true especially on white leather.
Many spots can be cleaned with a solution of 1/2 white vinegar and 1/2 water. This treatment is particularly effective on "sugar" or "alcohol" spots.
Oil and grease can be cleaned off leather with a spray-on spot remover.
Rubber cement is another good "oil spot" remover. Put it over the spot and let it dry. Rub it off and the spot is gone. (DO NOT USE THIS TREATMENT ON SUEDE BOOTS).
Never put wet boots near heat to dry.
Unless you sit at a desk in an air-conditioned office, never wear the same pair of boots every date. They need to rest and air out.

Care of Special Leathers

Distressed Leather (Apache Leather)

Distressed leathers have extra oils added just like oil-tanned leathers. Brush the boots off to get them clean, then apply our Distressed Leather Cleaner and Conditioner

Lizard, Alligator, Turtle, Hornback, Anteater, Elephant, Snakeskin and Antelope

These leathers are usually dryer than cowhides and they all have an irregular surface. They need more conditioners, more often, to prevent splitting. They are also more vulnerable to dust settling in creases and doing damage sooner. The very fact that they have a hard surface and look so pretty makes it hard to get much conditioner down into the skin. So, use thinner coats, more often. These boots can dry out just sitting in the closet. Boot Trees are also a good investment to help care for these exotics and keep the skins the correct size when they're not being worn.

Sharkskin

This leather is the harvest of many people in many different places, so you can experience a great deal of difference from skin to skin. This tough, scuff resistant leather can dry out. When it does dry out, it splits and tears. Sharkskin boots need extra oils and conditioners to keep the leather soft and flexible. Put a little extra oil around the edge where the sole is sewn to the foot.

Goat, Eel and Calf

These leathers can be treated the same as regular cowhide. However, they are lighter weight, thinner and softer. They cannot take rough wear. They crease more easily and sharply and dirt here causes greater damage. They must be cared for more often.

Ostrich

This leather is truly "fit for a king" but it must be treated as such. While it does not need any special attention, you cannot afford to neglect ostrich boots. If you give them reasonable amounts of care, you will be richly rewarded. This means plenty of brushing off, light use of Skip’s Boots Leather Cleaner along with the neutral "cream" colored polish.

Pig Skin

Obviously you treat smooth pigskin and sueded pigskin differently. For Smooth pig, we recommend the same care in general as calf and cowhide. It will help to treat a NEW pair of smooth pigskin with 3 coats of silicone 24 hours apart before you wear them.
The Sueded pigskin is, of course, quite different, but 3 coats of silicone before you wear these boots are beneficial, too. After that, a good nylon brush used with a spray or suede cleaner is about all you can do.

Suede

Rub corn meal in a circular motion, let stand overnight, and then brush. Most dirt, and oil will be lifted out. This should be used on split cow or "on hair" boots only.

Suede Shoulder

Mild soapy water (use Lexol, Woolite), gently wash, then rinse out all soap. Brush when dry.

Oiled, Tanned and Work Leathers

These boots have a lot of extra oils put into them at the start, but because of where and when they're usually worn, it gets pulled out. These boots will work hard for you but you have to care for them. Unlike the other leathers, you can use a HEAVY coat of oil on work boots. These leathers are prepared to soak it up. Mink oil is probably the best but there are many others. If work boots really get soaked in snow or water, clean them and oil them immediately. It slows the drying process, but helps get the oils down deep into the leather where they belong. Be sure to allow them to dry at room temperature -- speeding up the process will cause cracking. Oil tanned leather work boots are not purchased for their looks. The tanner has prepared them for rough wear and very little care. Boots made of this leather can withstand almost anything short of outright abuse

[Back To Top] [Home]

VIP CONTESTS & COUPONS

Join the VIP Club & Earn Coupons! - Sign up Today

Here at SkipsBoots.com we believe in everyday low value prices. Yet, we do occasionally have coupon specials to announce a new product or to promote a fantastic footwear category. To make certain you stay up to date with all of our latest offerings and special promotions! You'll be the first to know about the best footwear products and special savings up to 30% OFF.

Click here for your coupons:

Sign Up

Enter into our Monthly Giveaways for Free Boots! Once you're signed up, you are automatically entered in for every monthly contest. Winners are announced via email at the end of the month. Remember, duplicate entries are automatically removed and each email comes with a "remove my email address" from our list.
VIP Coupon and Special Sale Promotion Newsletter. We'll send you an email with the special coupon code to use, when we offer special coupons.
New Product Introduction Newsletters so you will be the first to hear about great new boot styles and brands.
EVERY Email comes with an easy remove link. You'll only get email from us if you want it!

Our Rules & Policy

Skip’s Boots is committed to protecting your privacy. Skip’s Boots does not sell, or trade any of our Internet Customer's personal information to others.
Must be at least 18 years of age to enter.
Employees, their families and suppliers of Skip’s Boots are not eligible to enter our monthly contests.
Duplicate entries will be removed from our prize drawings. You only need to enter once to always be in the running for our monthly contests.
Should your name be listed on the home page as a winner, contact Skipsboots.com at info@skipsboots.com to claim your prize!
You may always remove your name from our list by clicking the unsubscribe link at the bottom of each email.

[Back To Top] [Home]

List of Store Locations

Store # 1 300 North State Road 415 Osteen, FL 32764
Phone 407-321-1000 Fax407-321-6029

Store # 2 1320 West International Speedway Blvd. Daytona Beach, FL 32114
Phone 386-255-0455 Fax 386-239-8209

Store # 4 3890 N.W.Blitchton Road Ocala, FL 34482 352-629-4266
Phone 352-629-1456 Fax

Store # 8 1215 East Altamonte Drive Altamonte Springs, FL 32701
Phone 407-673-2668 Fax 407-261-0895

[Back To Top] [Home]

Thank you for accessing the web site ("Site") of Skipsboots.com,

("Skipsboots.com," that's us). We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting our Site, you accept the practices described in this Policy.

This privacy policy applies only to this Site. This privacy policy does not necessarily apply to our offline collection of your personal information. Please see below for details.

We are not responsible for the content or privacy practices on any non-Skipsboots.com web site to which this Site links or that links to this Site.

INFORMATION COLLECTION AND USE

Information Collection. We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:

help make this Site easier for you to use by not having to enter information more than once.
help you quickly find information, products, and services.
help us create content on this Site that is most relevant to you.
alert you to new information, products, and services that we offer

Registration and Ordering. Before using certain parts of this Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization's country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we use the personal information to contact you.

Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: to register for a free Boot giveaway; to request us to notify you when we receive a new brand, new product style, or product size; to sign up for our email newsletter and special offers; or to sign up for the Skipsboots.com Western Outfitters newsletter. Your participation in a contest is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post on our Site the names and cities of contest winners.

Cookies and Other Technology. Like many sites, this Site employs cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.

Cookies are small pieces of information that are stored as text files by your Internet browser on your computer's hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of this Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THIS SITE'S COOKIES DO NOT AND CANNOT INFILTRATE A USER'S HARD DRIVE TO GATHER A USER'S CONFIDENTIAL INFORMATION. Our cookies are not "spyware."

Web beacons assist in delivering cookies and help us determine whether a web page on this Site has been viewed and, if so, how many times. For example, any electronic image on this Site, such as an ad banner, can function as a web beacon.

We may use third-party advertising companies to help us tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.

Log Files. As is true of most web sites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)

Age. We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.

Product Reviews. You may choose to submit a product review. If you post a review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.

Bizrate Reviews. Bizrate.com is an independent company that permits shoppers to rate their experiences in visiting and shopping at online stores such as Skipsboots.com. After placing an order at Skipsboots.com, you may receive the opportunity to provide feedback on your experience. This choice is optional and will not affect your order or service from Skipsboots.com, whether or not you choose to provide feedback. Your feedback is collected by Bizrate.com, not Skipsboots.com, and is governed by their privacy policy, available at http://shop.bizrate.com/content/privacy.html

Information Use and Disclosure.

Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Site's content and layout, to improve our outreach and marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.
Communications with You: We will use your personal information to communicate with you about our site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to register for a free shoe giveaway; to request us to notify you when we receive a new brand, new product style, or product size; to sign up for our email newsletter and special offers; or to sign up for the Skipsboots.com Westernwear newsletter. If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see the opt out section, below, for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.
External Use. We want to provide you with excellent service and to offer you a great selection - we primarily sell merchandise, not information. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that:
As do most catalog and Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as the U.S. Postal Service, United Parcel Service, and Federal Express) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this below in Data Security.)
We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our Site for illegal reasons or to commit fraud.
We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it's possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.
We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
We publicly disclose the name, city, and state of the weekly winner of the Free Shoe Giveaway.

DATA SECURITY

This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

OPT OUT/CORRECTIONS

Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the customer information section of this Site http://www.skipsboots.com/cs.zhtml, or by telephoning, or emailing your request to Skipsboots.com's Customer Support department 1-888-922-BOOT ext. 26 (1-888-922-2668) ext. 26

Please do not email your credit-card number.

OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATION

As you might expect from Skipsboots.com, the majority of information that we collect is obtained through our Site, and this Privacy Policy applies only to that online collection of personal information. We also collect information offline, where we also try to protect the privacy of you personal information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database through SSL encryption. (See the Data Security section above for more information). Another example involves faxes. If you fax something to us, we will act upon the fax and then either store it a locked repository or we will shred the fax if there is no need to retain the information. There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy doesn't discuss or try to predict all of those methods or uses. As we mentioned, we primarily sell merchandise, not information, and we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.

UPDATES TO THIS POLICY

If we change or update this Privacy Policy, we will post changes and updates on this Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact us at 1-888-922-BOOT ext. 26 (1-888-922-2668) ext. 26

Click on the links below for more information - When was Skip’s Boots founded? - Is it safe to use my credit card on your site? - What forms of payment do you accept? - When will my credit card be charged? - I want to return my purchase! What do I do? - When placing an order I get an error message stating that there has been an authorization failure. What went wrong? - How long will it be before I receive my order? - Do you ship to addresses outside the United States? - What do you charge for shipping an order? - How do I know what boot size to order? - Does SkipsBoots.com sell Industrial and Commercial Accounts? - Are prices on the Internet different than the retail stores?< - Does Skip’s Boots have any job openings?
Q: When was Skip’s Boots founded? A: Skip’s Boots was founded in 1979 in Chicago, Illinois. Corporate offices are now located in Osteen, Florida. [Back To FAQ Top] [Back To Top] [Home]

Q: Is it safe to use my credit card on your site? A: Shopping at SkipsBoots.com is safe. The SkipsBoots.com Safe Shopping Guarantee backs every credit card purchase you make at SkipsBoots.com, and our site is protected by SSL encryption technology. [Back To FAQ Top] [Back To Top] [Home]

Q: What forms of payment do you accept? A: We currently accept Visa, MasterCard, Discover, and American Express for all orders. [Back To FAQ Top] [Back To Top] [Home]

Q: When will my credit card be charged? Your credit card will be charged immediately upon completion of your order to ensure your holding status on your boots. [Back To FAQ Top] [Back To Top] [Home]

Q: I want to return my purchase! What do I do? A: If you are not 100% satisfied, you can return it for a full refund within 60 days of purchase. (Returns must be unworn and in the state you received them and in the original box.) You may request a return through our website. First, print and fill out your Return Authorization Form then ship your boots with your return form back to our Returns Department located at 300 North State Road 415, Osteen, FL 32764. We recommend using UPS or Fed Ex so you can track your shipment, but you may use US Postal Service. Return Authorization Form Link [Back To Top] [Home]

Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong? A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment. [Back To FAQ Top] [Back To Top] [Home]

Q: How long will it be before I receive my order? A: At SkipsBoots.com we normally will have the order ready for shipment within 24-48 hours, but it may take longer due to inventory fluctuations. For standard shipping, you should receive your order within 3-12 business days. Expedited orders will be processed the same business day if made before 12:00 pm EST. Orders placed after the 12:00 pm cutoff will be processed the following business day. Orders place on Friday after the cutoff time will be processed the next business day; normally Monday. Deliveries are made Monday through Friday, excluding holidays. Orders placed on holidays are processed the next business day following the holiday. SkipsBoots.com observes the following holidays: New Year’s, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas. [Back To FAQ Top] [Back To Top] [Home]

Q: Do you ship to addresses outside the United States? A: We ship to all 50 US States. Sorry, we do not ship internationally at this time. [Back To FAQ Top] [Back To Top] [Home]

Q: What do you charge for standard shipping on an order? A: Our standard 3 to 12 business day shipping is FREE with a $100 minimum purchase. We do offer expedited shipping methods for a fee. [Back To FAQ Top] [Back To Top] [Home]

Q: How do I know what boot size to order? A:If you are unsure of your boot size, you can measure your boot size. Because the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler or Brannock Device®, can only approximate your true shoe size. Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly. [Back To FAQ Top] [Back To Top] [Home]

Q: Does SkipsBoots.com sell Industrial and Commercial Accounts? A: Yes SkipsBoots.com has numerous programs available for most company’s specifications on line and at our retail locations. For further information call 407-321-1000 ext. 26 or email us at info@skipsboots.com. [Back To FAQ Top] [Back To Top] [Home]

Q: Are Prices on the Internet different than the retail stores? A: SkipsBoots.com prices sometimes do differ from pricing in our retail store. Our Internet prices are occasionally different from the prices in our retail stores. This happens primarily for the following reasons 1) Our operating costs are lower online, therefore we would like to pass the savings on to our online customers as often as possible. 2) Like other retailers, we sometimes offer exclusive online sales, valid only online and for limited times only. Please note, our physical retail stores will not be able to price match our online listings or prices. [Back To FAQ Top] [Back To Top] [Home]

Q: Does Skip’s Boots have any job openings? A:Skip’s Boots is always looking for hard-working, dedicated people. You can email your resume to info@skipsboots.com c/o Human Resource Department or mail your resume to Skip’s Boots, c/o Human Resource Department, 300 North State Road 415, Osteen, FL 32764. [Back To FAQ Top] [Back To Top] [Home]