Online Returns by Mail

With a Prepaid Return Label

1. The mail-in return process can be started online. You’ll need your order number and shipping zip code, and a shipping label will be generated for you. Return Order

   Please note: $10.00 will be deducted from your refund to cover return shipping when your return is mailed using the prepaid shipping label provided (one order per label).

2. Print out the shipping label and tape it to the outside of the shipping box. Do not tape the label to the shoe/boot box.
3. You can drop the package off at a nearby USPS location or schedule an at-home pickup by visiting USPS.com.

Online Returns In-Store

If you live nearby, you can return your unused items purchased online to one of our store locations. Be sure to bring your item with its original product packaging and tags (if applicable), as well as proof of purchase.

Refunds and Exchanges

Refunds and exchanges are simple, but the process varies depending on how you paid for the item.

See Exceptions to Online Return Policy to make sure your items are eligible for return.

Refunds

After inspection, refunds will be issued to the original form of payment used in your order.

Refunds to Credit/Debit Card

Once a refund has been issued, you may not see it immediately in your bank account. The time it takes for funds to be made available is dependent on your financial institution.

Exchanges

Online Exchanges by Mail

Unfortunately, we are not able to offer direct exchanges by mail. If you’d like to replace an item, you will need to follow our return by mail process and then purchase the new product in a separate transaction.

1. Place your new order online.
2. Follow our return by mail instructions to return your original item.
3. Before shipping out your return, write the order number for the replacement and state that this is an exchange on the packing slip.

Please note: Orders under $79 do not qualify for free standard shipping. If you pay for standard shipping as part of your exchange, we will reimburse you for shipping when we receive your returned item. Expedited or enhanced shipping will not be reimbursed.

Online Exchanges In-Store

If you live nearby, you can bring your unused items purchased online to one of our store locations. Be sure to bring your item with its original product packaging and tags (if applicable), as well as proof of purchase.

Your items will be inspected upon arrival. If they are eligible for return, our store associates will assist you with your exchange or help you order a replacement item online.

Online Return Policy FAQ

How will I know my mail-in return has arrived back to Skips?

We will email you once we have received your return. Your items will then be inspected.

How soon will I receive my refund?

All returned items go through an inspection process. Please allow 2-3 business days after arrival for inspection. After inspection, if applicable, we will notify you via email and issue a refund to your original payment method. Your financial institution determines how quickly these funds will be available to you.

What qualifies as proof of purchase?

We will need to reference your order number, which can be found in your order confirmation email.

My item has a manufacturer defect. What should I do?

If you feel that your product is eligible for a warranty evaluation by the manufacturer due to a defect in its materials or workmanship, contact us at support@skipsboots.com or 888-922-BOOT (2668).

In-Store Return Policy

If you’re not satisfied with your in-store purchase, you are able to return unused and undamaged items in their original packaging during the return window. Our in-store return window is within 21 days of purchase. Your receipt must be provided.

Exceptions to In-Store Return Policy

Returned items may not be accepted if they are not in their original condition. We reserve the right to make this determination.

Here’s some more information about items that will not be accepted.

Used, Worn, or Washed Items

Items that have been used, including those that show ordinary wear and tear, will not be accepted. This includes boots with scratched outer soles, scuffs, or any other visible signs of use. We strongly recommend trying on new boots on carpet to avoid scratching or scuffing the outer soles.

Additionally, we will not accept items that have been washed.

Damaged Items

We will not accept the return of products damaged due to negligence, abuse, accidents, or improper use.

Original Packaging Missing or Damaged

Items must be in their original, undamaged packaging. If your items came with a shoe/boot box, the box must also be returned and undamaged.

Items Missing Tags

All items returned must still have their original tags on, if applicable.

Items Marked as Final Sale

We will not accept the return of items that have been marked as “Final Sale”.

Items Without a Receipt

All returned items must be accompanied by a valid receipt.

Gift Cards and Store Credits

Once created, gift cards and store credits cannot be refunded.

Gift Purchases

Gift purchases must be accompanied by a gift receipt. Gift purchases are only eligible for store credit.

Return Instructions

Please return your unused items to one of our store locations within the 21-day return window. Be sure to bring your item with its original product packaging and tags (if applicable), as well as your valid receipt.

Refunds and Exchanges

Refunds and exchanges are simple, but the process varies depending on how you paid for the item.

See Exceptions to In-Store Return Policy to make sure your items are eligible for return.

Refunds

After inspection, refunds for accepted items will be issued to the original form of payment used in your order.

Refunds to Credit/Debit Card

Once a refund has been issued, you may not see it immediately in your bank account. The time it takes for funds to be made available is dependent on your financial institution.

Refunds to Afterpay

Please visit the Afterpay Website for information.

In-Store Exchanges

Please return your unused items to one of our store locations within the 21-day return window. Be sure to bring your item with its original product packaging and tags (if applicable), as well as your valid receipt.

Your items will be inspected upon arrival. If they are eligible for return, our store associates will assist you with your exchange or help you order a replacement item online.

In-Store Return Policy FAQ

My item has a manufacturer warranty. How do I get a replacement?

Items purchased at one of our Skip’s locations, with a valid receipt, can be exchanged for like merchandise under the manufacturer’s warranty. Warranty coverage does not cover extensive wear or damage to items and only covers manufactured defects. Warranties are voided by damage and extensive wear.

I no longer have my receipt. Can I return my items?

Unfortunately, we can only accept items that are accompanied by a valid receipt.

Can I return an item by mail that was purchased in-store?

We prefer that you bring your items into one of our store locations for return. If this is not possible for you, please contact us at support@skipsboots.com or 888-922-BOOT (2668).