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Returns & Exchanges
FAQ
Order Help
Size Charts
Shipping & Handling
Gift Cards

Returns & Exchanges

We understand that sometimes returns and exchanges are necessary.

Online Return & Exchange Policy

We understand that sometimes returns and exchanges are necessary. If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.

RETURN OF MERCHANDISE PURCHASED ONLINE

For a full refund send your merchandise back to us at:

Skipsboots.com Returns Department
Order #_______________.
1900 W. International Spdwy Blvd #400
Daytona Beach, FL 32114 USA

IMPORTANT RETURN INFORMATION
  • Product must not show evidence of wear and the original tags must be attached.
  • Items must be returned within 60 days of receiving your order.
  • Returns or Exchanges lacking a Return Authorization Form, click link below, will not be accepted by our returns warehouse and will be returned to the customer. Your confirmation number will be the same number as your order number.
  • Original shipping and handling charges are non-refundable and exchanges may incur additional shipping charges. The shipping carrier you choose to return your package is your choice. Yet, we recommend you send back your package through a carrier such as UPS or FedEx that allows you to track your returning package.
  • Allow 1-2 weeks for your return or exchange to be processed. It may be sooner. As soon as your return or exchange is processed you will receive an email confirmation.
  • Orders placed on this site cannot be returned at one of our stores.
  • For all other questions or concerns please send email to devin@skipsboots.com or call us Monday-Friday between 9:30 am - 5:00 pm EST at: 1-888-922-(BOOT)2668 ext. 3.
  • Return Authorization Form

Store Return/Exchange Policy

We understand that sometimes returns and exchanges are necessary. If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.

RETURN OF MERCHANDISE PURCHASED ONLINE

For a full refund send your merchandise back to us at:

Skipsboots.com Returns Department
Order #_______________.
300 North State Road 415
Osteen, FL 32764 USA

IMPORTANT RETURN INFORMATION
  • Product must not show evidence of wear and the original tags must be attached.
  • Items must be returned within 60 days of receiving your order.
  • Returns or Exchanges lacking a Return Authorization Form, click link below, will not be accepted by our returns warehouse and will be returned to the customer. Your confirmation number will be the same number as your order number.
  • Original shipping and handling charges are non-refundable and exchanges may incur additional shipping charges. The shipping carrier you choose to return your package is your choice. Yet, we recommend you send back your package through a carrier such as UPS or FedEx that allows you to track your returning package.
  • Allow 2-4 weeks for your return or exchange to be processed. It may be sooner. As soon as your return or exchange is processed you will receive an email confirmation.
  • If you choose to use your own carrier you will be responsible for return shipping costs.
  • Orders placed on this site cannot be returned at one of our stores.
  • For all other questions or concerns please send email to info@skipsboots.com or call us Monday-Friday between 8:30 am - 4:30 pm EST at: 1-888-922-(BOOT)2668 ext. 3.

Quality Guarantee

We understand that sometimes returns and exchanges are necessary. If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.

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Frequently Asked Questions

Ten frequently asked questions at Skip's.

Answers

1. When will my order ship?

At Skip's we normally will have the order ready for shipment within within 1 business day, but it may take longer due to inventory fluctuations. For standard shipping, you should receive your order within 3-12 business days. Expedited orders will be processed the same business day if made before 12:00 pm EST. Orders placed after the 12:00 pm cutoff will be processed the following business day. Orders place on Friday after the cutoff time will be processed the next business day; normally Monday. Deliveries are made Monday through Friday, excluding holidays. Orders placed on holidays are processed the next business day following the holiday. SkipsBoots.com observes the following holidays: New Year's, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas.

2. What payment methods does Skip's accept?

We currently accept Visa, MasterCard, Discover, American Express, and PayPal for all orders.

3. When will my card be charged?

Your payment is processed immediately upon order placement. This not only ensures payment, but also protects cardholders, as we have a security and fraud protection process enabled for your benefit.

4. How do I track my order?

If you are a member, you may visit www.skipsboots.com/account and log in. If you are an unregistereed user or checked out as a guest, you can still view your order information in the email that is sent to you after you place your order. The email is sent to the email address used to place the order.

5. How do I change or cancel my order?

To change or cancel your order, call us at 386.255.0455 ext. 108, or send us an email at devin@skipsboots.com. Please contact us immediately, as once an order moves into our shipping process, it may not be possible to make a change. You may submit a request for a cancellation or an order change at www.skipsboots.com/pages/contact-us.

6. How do I use a gift, discount, code?

If you have a Skipsboots.com gift code or discount code, you can enter the code(s) during checkout by clicking "Gift card or discount code". The amount will deduct from your subtotal and your order total will update immediately.

7. Is shopping at Skip's secure?

Yes, shopping at SkipsBoots.com is safe, and certified Level 1 PCI DSS compliant. We are very serious about your user information. The SkipsBoots.com Safe Shopping Guarantee backs every credit card purchase you make at SkipsBoots.com, and our site is protected by SSL encryption technology.

8. How much does shipping cost?

For items over $100 that ship from Skip's to locations in the contiguous United States, shipping is FREE.

9. How do I return something?

If you are not 100% satisfied with your purchase, you may return it to us for an exchange or a full refund within 60 days of purchase. Click here to view our return/exchange policy.

10. Are prices on skipsboots.com different than the retail stores?

SkipsBoots.com prices sometimes do differ from pricing in our retail store. Our Internet prices are occasionally different from the prices in our retail stores. This happens primarily for the following reasons 1) Our operating costs are lower online, therefore we would like to pass the savings on to our online customers as often as possible. 2) Like other retailers, we sometimes offer exclusive online sales, valid only online and for limited times only. Please note, our physical retail stores will not be able to price match our online listings or prices.

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Order Help

Information to change, cancel, or get an update on the status of your order.

Orders

Order Changes

To make changes to your order, send us an email at devin@skipsboots.com or call us at 386.255.0455 ext. 108.

Canceling an Order

You are able to cancel or make changes to your order at any time before your order has been processed. To cancel your order, call us at 407.321.1000 ext. 3. Please contact us immediately, as once an order moves into our shipping process, it may not be possible to make a change. You may submit a request for a cancellation or an order change at www.skipsboots.com/pages/contact

Order Confirmation

Once we receive your order, you will receive an email confirmation within minutes. If not, call us at 386.255.0455 ext. 108 before placing another order for the same merchandise.

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Size Charts

Size charts for men, women, and kids.

Women's Boots

US Inches EU UK
5 8.625 35 2.5
5.5 8.875 35.5 3
6 9 36 3.5
6.5 9.125 37 4
7 9.25 37.5 4.5
7.5 9.375 38.5 5
8 9.5 39 5.5
8.5 9.625 39.5 6
9 9.875 40 6.5
9.5 10 40.5 7
10 10.25 41 7.5
11 10.5 43 8.5

Men's Boots

US INCHES EU UK
7 9.625 40 6
7.5 9.75 40.5 6.5
8 10 41 7
8.5 10.25 41.5 7.5
9 10.5 42 8
9.5 10.625 43 8.5
10 10.75 43.5 9
10.5 11 44 9.5
11 11.25 45 10
11.5 11.375 45.5 10.5
12 11.5 46 11
12.5 11.75 46.5 11.5
13 12 47 12

Kid's Boots

US EU UK Inches AGE (APROX)
0.5 16 0 3.25 0-12 months
1 16 0.5 3.5 0-12 months
1.5 17 1 3.625 0-12 months
2 17 1 3.75 0-12 months
2.5 18 1.5 4 0-12 months
3 18 2 4.125 0-12 months
3.5 19 2.5 4.25 0-12 months
4 19 3 4.5 0-12 months
4.5 20 3.5 4.625 0-12 months
5 20 4 4.75 0-12 months
5.5 21 4.5 5 1-5 years
6 22 5 5.125 1-5 years
6.5 22 5.5 5.25 1-5 years
7 23 6 5.5 1-5 years
7.5 23 6.5 5.625 1-5 years
8 24 7 5.75 1-5 years
8.5 25 7.5 6 1-5 years
9 25 8 6.125 1-5 years
9.5 26 8.5 6.25 1-5 years
10 27 9 6.5 1-5 years
10.5 27 9.5 6.625 1-5 years
11 28 10 6.75 1-5 years
11.5 29 10.5 7 1-5 years
12 30 11 7.125 1-5 years
12.5 30 11.5 7.25 6-10 years
13 31 12 7.5 6-10 years
13.5 31 12.5 7.625 6-10 years
1 32 13 7.75 6-10 years
1.5 33 14 8 6-10 years
2 33 1 8.125 6-10 years
2.5 34 1.5 8.25 6-10 years
3 34 2 8.5 6-10 years
3.5 35 2.5 8.625 6-10 years
4 36 3 8.75 6-10 years
4.5 36 3.5 9 6-10 years
5 37 4 9.125 6-10 years
5.5 37 4.5 9.25 6-10 years
6 38 5 9.5 6-10 years
6.5 38 5.5 9.625 6-10 years
7 39 6 9.75 6-10 years
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Shiping & Handling

Information to change, cancel, or get an update on the status of your order.

Shipping Information

Free Shipping
  • FREE on all US orders over $99
  • 1-3 business days
Standard Shipping
  • $8.99
  • 5-7 business days
When will my order ship?
How much does shiping cost?
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Gift Cards

Gift Cards FAQ section

Giftcard FAQ

Can a gift card be used more than once?

Yes, as long as there is still a balance remaining on the card.

Can more than one gift card be used towards a purchase?

Yes

How do I check my balance?

The balance is displayed beside the gift card when applied to a cart during checkout. Customers can also check their balance by visiting the unique gift card link sent via email.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

Can I apply a discount code to my gift card purchase?

Most discount codes cannot be applied to gift cards. The exception is a product specific discount code where the product is a gift card.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

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